Shipping & Returns
Prices & shipping costs
The prices of our products correspond to those in the online shop. All prices are given in Swiss francs and include the VAT applicable in the respective country. You can see the total price of your order, including any additional and/or shipping costs as well as the VAT payable in the respective country, at the end of the order process. When shipping abroad (outside Switzerland), additional customs fees may apply. These are not included in the aforementioned total price and must be paid by you.
By placing a binding order, you declare that you agree with the total price of your order shown. This price cannot be adjusted afterwards.
We reserve the right to change prices at any time. The time of the binding order is decisive. Obvious errors in the price information for the products are not binding for us.
Payment conditions & credit check
Your orders are generally due for payment immediately. You have the option of paying the total price using the options displayed in the online shop. However, we reserve the right not to offer certain payment methods in specific individual cases. In this case, we will refer you to other payment methods.
You expressly authorize us to carry out credit checks at our own discretion and to pass on your data to third parties for this purpose.
By choosing the payment method, you authorize payment either by entering your credit card details or access data from a payment service provider. You authorize us to collect or collect payments to the corresponding extent. If there are chargebacks, we are entitled to reimbursement of the associated costs and bank processing fees. Under no circumstances are we liable for any fees and/or other amounts that your card issuer or bank charges you as a result of processing your order.
If you pay with a credit card or an alternative payment method, we reserve the right to check the validity of the relevant card, check the availability parameters and address details and request authorization from the card issuer or payment provider. You also confirm that the credit card is valid and that the payment details entered are correct. If payment is refused, we reserve the right in any case to cancel the order and refuse to ship the products. In this case, you will receive an email from us immediately.
If payment is not made on time, we are entitled to cancel the delivery (prepayment). We will also charge additional costs associated with debt collection as well as statutory default interest. If it is necessary to initiate debt collection proceedings, we will charge an additional processing fee of at least CHF 200.
Delivery conditions
Delivery is generally carried out via the delivery service of Swiss Post AG. The costs for delivery are calculated according to the order overview at the end of the order. The following delivery services are used for delivery to the EU: XXX.
The goods that you order from our online shop will be delivered to you within [6-22] working days after receipt of full payment, depending on the destination and availability of the products. If products are marked as "out of stock" when ordering, we will endeavor to deliver the goods as quickly as possible. We do everything in our power to adhere to the specified delivery times. We are under no circumstances responsible for delivery delays; regardless of their cause. We will inform you of delivery delays immediately by email.
If a delivery delay lasts more than [3 weeks] beyond the original delivery date, you are entitled to cancel your order. Further claims, in particular claims for damages, lost profits, etc., are excluded.