cancellation policy

Right of withdrawal - right of return (only for customers residing in the EU)

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The following statements only apply to you if you are resident in the EU. If you are resident in Switzerland, the following provisions are irrelevant:

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For all purchases made via our online shop (with the exception of certain products; see the withdrawal restrictions below), you as a consumer have a right of withdrawal within 14 days of receiving the products without giving any reason. You or a third party named by you who is not the carrier can withdraw from the contract within 14 days of receiving the products by returning the relevant products to us or sending us the clear declaration of withdrawal in text form (e.g. by letter or email).

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The 14-day return period begins on the day after receipt of the products and is met if the products or the notice of withdrawal are handed over to the post office or another transport company on the last day for return or shipping.

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The prerequisite for exercising the right of withdrawal is that you return the products to us unused, complete and intact, if possible in the original packaging. The goods plus the completed return slip must be returned to the following address:

[D.Steckler Oberhofstrasse 37 6020 Emmenbrücke]

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If you cancel the contract and return the goods properly, we will refund the total price you paid (excluding any delivery costs) no later than 14 days from the day on which we received notification of your cancellation of this contract or the goods were received by us. The refund will be made in the form of a voucher in the amount of the payment. depends on the payment method originally used and is always made to the associated account that was used for payment. Please make sure that you have access to the specified account, as we accept no liability for this.

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We may refuse to refund until we have received the delivered products back or until you have provided evidence that the products have been returned.